Privacy Policy

Privacy Notice

This privacy notice explains how LRTherapies collects, uses, and protects your personal information.

What Information We Collect, Use, and Why

We collect or use the following information in order to provide and improve services for our clients:

Name
Contact details (such as email address or phone number)

We may also collect or use the following personal information for service updates or marketing purposes:

Name
Contact details

You will only receive marketing communications if you have given your consent, and you may opt out at any time.

Lawful Bases and Data Protection Rights

Under UK data protection law, including the UK General Data Protection Regulation, we must have a lawful basis for collecting and using your personal information.

The lawful basis we rely on may affect your data protection rights. These rights include:

Right of access
You have the right to request copies of your personal information. You may also request information about how your data is collected, used, and shared. Certain exemptions may apply.
Right to rectification
You have the right to request that we correct any personal information you believe is inaccurate or incomplete.
Right to erasure
You have the right to request that we delete your personal information in certain circumstances.
Right to restriction of processing
You have the right to ask us to limit how we use your personal information.
Right to object to processing
You have the right to object to the processing of your personal data in certain situations.
Right to data portability
You have the right to request that we transfer the personal information you provided to another organisation, or directly to you.
Right to withdraw consent

Where we rely on consent to process your personal information, you have the right to withdraw your consent at any time. If you make a request regarding your data protection rights, we will respond without undue delay and within one month.

To make a data protection request, please contact us using the contact details provided on this website. For more information about your rights, you can visit the website of the Information Commissioner's Office.

Our Lawful Bases for Collecting and Using Your Data

Our lawful basis for collecting or using personal information in order to provide and improve services for clients is:

Consent – we collect and process your information with your permission after providing clear information about how your data will be used. You may withdraw your consent at any time.

Our lawful basis for collecting or using personal information for information updates or marketing purposes is also:

Consent – we only send marketing communications where you have agreed to receive them, and you may withdraw your consent at any time.

Where We Get Personal Information From

We collect personal information directly from you when you:

Make an enquiry
Book an appointment
Contact us via email, message, or our booking system

How Long We Keep Your Information

Personal information will be kept for up to 2 years after our last contact, unless you request that it is removed sooner or there is a legal requirement to keep it for longer.

How We Store Your Information

All personal information is stored securely in electronic records, protected by passwords and access controls. We do not share your personal information with third parties for commercial purposes without your consent.

Any paper records (if used) are stored in a locked and secure location and destroyed safely when no longer required.